Product

Introducing Vmail: Private Video Messaging

Learn how to send video messages as easily and securely as email
Hanna Oliveto
August 2020

How we work together is changing. Today, more and more companies are switching to partial or fully remote work. As professionals adapt to this new work environment, they are faced with new communication challenges. This has created a growing need for tools geared towards helping remote teams communicate. While platforms like email and slack have made it easy for employees to have asynchronous conversions, they are a poor substitute for regular face-to-face interaction. 

Our company believes that asynchronous communication should not be limited to text because tone, body language and facial expressions are all lost in text-based communication. So we made sending and recieving private videos as easy and secure as email; we call it vmail. Vmail enables asynchronous conversations through video with the intimacy of your face, voice, and screen. 

While some benefits of vmail are easily measured, such as saved time, other benefits are less tangible but equally important in improving communication within teams, throughout companies and even with customers. 

The key benefits of vmail are:

  • More effective communication. Unlike chat and email, vmails allow you to leverage the power of your voice, face, and screen to ensure the goal of your message is achieved. 
  • Stronger relationships. Vmail allows you to increase the frequency and quality of your remote exchanges, strengthening personal connections across cities, countries and continents. 
  • Increased productivity. By swapping unnecessary meetings, phone calls and emails with quick vmails, teams reclaim valuable lost time while getting more work done. 


So what exactly is vmail and how do I use it?

Vmail is just like email but with video. Using your vmail address you can send and receive private video messages. When sending a vmail, you can select any number of recipients, include a subject and short written description, as well as attach files just like you would when sending an email.

  • Sending vmails. Send a private video message directly to someone’s personal vmail address link or create a Kommute account to send a vmail to anyone, using just their email address. 
  • Receiving vmails. Create your own vmail address to receive private video messages. Your vmail address is simply a personal link on the web that gives anyone with access the ability to send a vmail directly to your inbox. 


Sending vmails vs. sharing videos  

Vmail is optimized for back and forth conversations through video with the intimacy of your face, voice and screen. Video sharing, on the other hand, is one-way communication with video. Current video sharing platforms such as Loom and Vidyard are optimized for the one way sharing of recorded videos and don’t adequately support two-way video conversations.

Another important distinction between vmail and video sharing has to do with privacy settings. Vmails are by definition private; they can only be accessed by the individuals they are sent to, just like emails. This makes vmail optimal for sharing private feedback, coaching or other sensitive conversations. On the other hand, when sharing a video, privacy is optional. For example, on loom you first share a video and then optionally secure who can watch it with a password. It’s default setting is not necessarily secure and there are external steps involved in securing the video. 


When to send a vmail 

While email is a fast and easy way to organize, edit and share your thoughts, it lacks the intimacy (and often clarity) of face-to-face communication. For some messages, it’s not just the text that matters, but also the manner in which it’s delivered. In these cases, sending a vmail allows you to include the audio and visual cues such as tone, body language and facial expressions that you can’t attach to an email.

However, not every message needs to be sent through video. You should consider sending a vmail when it’s inconvenient to share something in real-time or face-to-face, but you feel that without your face, voice and/or screen: 

  • Your message won’t produce the same results (ex. Coaching and motivating a team)
  • Your message won’t convey your enthusiasm (ex. Announcing a promotion)
  • Your message won’t stand out (ex. Emailing cold prospects)
  • Your message won’t prompt a desired action (ex. Scheduling a product demo) 
  • Your message is too complex to explain through text (ex. Demoing a software feature)
  • Your message won’t feel unscripted and authentic (ex. Sharing a company-wide update)
  • You can eliminate an unnecessary meeting (ex. Conducting daily stand-ups)
  • The tone of your message might be misunderstood (ex. Delivering constructive feedback)

From our personal phones to our work computers, Kommute makes it easy to have asynchronous conversations through video. We believe that vmail has the potential to revolutionize how remote teams communicate with coworkers and customers. Now that you have learned how to use vmail for better communication, relationships and productivity, the next step is getting started. 

Go to https://www.kommute.com/ to try out vmail today.


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